Job Description
Navigation Eye Care | Chesapeake, VA (Great Bridge)
$15–$17/hour to start | Full-Time | Monday–Friday | No Weekends
Looking for a job where your personality is your greatest asset?
Some people just have a gift for making others feel welcome. They remember names. They can calm a nervous parent, make a shy child smile, and brighten someone's day with a simple conversation.
If that sounds like you, keep reading.
At Navigation Eye Care, we believe the patient experience begins long before an eye exam starts. Our Patient Experience Coordinator isn't just answering phones or checking patients in—they're creating the kind of experience families remember and tell their friends about.
If you've worked in hospitality, retail, restaurants, customer service, education, childcare, or any role where building relationships comes naturally, we'd love to meet you. No optometry experience is required—we'll teach you everything you need to know.
Why You'll Love Working Here:
Monday through Friday schedule—your weekends are yours
Paid training with structured coaching and support
Health insurance
Paid time off
401(k) with company match
Performance-based growth opportunities
A positive, team-oriented workplace where your contributions matter
The chance to make a real difference in the lives of local families every day
What You'll Do:
As our Patient Experience Coordinator, you'll be the first and last impression every patient has of our practice.
On a daily basis you will:
Welcome every patient with warmth, enthusiasm, and genuine care
Answer phones confidently while helping patients schedule appointments
Guide new families through their first visit
Check patients in and out efficiently
Verify insurance information and maintain accurate records
Coordinate schedules and keep the day running smoothly
Jump in wherever the team needs support
Help create an experience that keeps families coming back year after year
Our clinical team takes care of patients' eyes.
You take care of how every visit feels.
We Train for Success
No eye care experience? No problem.
We provide:
Paid, structured onboarding
Step-by-step training
Communication coaching
Clear expectations
Weekly feedback so you'll always know how you're doing
Opportunities to grow as our practice continues to expand
We can teach the skills.
We can't teach someone to genuinely enjoy helping people.
You'll Thrive Here If You Are...
Naturally warm and friendly
A strong communicator who enjoys talking with people
Positive, energetic, and dependable
Organized and comfortable multitasking
Coachable and excited to learn
Someone who takes pride in creating exceptional customer experiences
If you enjoy feedback because it helps you improve, you'll fit right in.
EEOC Statement: We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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